{"id":14324,"date":"2026-06-16T10:46:02","date_gmt":"2026-06-16T14:46:02","guid":{"rendered":"https:\/\/www.hopkinsusfhp.org\/?page_id=14065"},"modified":"2026-08-21T15:53:44","modified_gmt":"2026-08-21T19:53:44","slug":"new-portal","status":"publish","type":"page","link":"https:\/\/sandbox0.foxtrotdev.com\/?page_id=14324","title":{"rendered":"New Portal"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1787237276959{padding-top: 1vw !important;padding-right: 3vw !important;padding-bottom: 1vw !important;padding-left: 3vw !important;background-color: #E5EAF0 !important;border-radius: 15px !important;}&#8221;][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">What you can do<\/h2>\n<ul>\n<li>View, print, or replace your ID card \u2014 yours or anyone on your plan<\/li>\n<li>Find a doctor, hospital, or pharmacy in your network<\/li>\n<li>Switch to digital EOBs<\/li>\n<li>Check claims and see what you may owe<\/li>\n<li>Look up what your plan covers<\/li>\n<li>Update your contact information<\/li>\n<li>Send a secure message to Customer Service<\/li>\n<\/ul>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1787237362808{padding-top: 1vw !important;padding-right: 3vw !important;padding-bottom: 1vw !important;padding-left: 3vw !important;background-color: #FFF9E3 !important;border-radius: 15px !important;}&#8221;][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Get the app<\/h2>\n<p style=\"text-align: center;\">Download the <strong>Johns Hopkins Health Plans<\/strong> app. This will be the best experience from your phone or tablet.<\/p>\n<p><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=org.jhhp.mbrp.prod.android\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14321\" src=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2026\/08\/Icon-\u2013-Play-Store.png\" alt=\"icon for Google Play Store\" width=\"250\" height=\"84\" \/><\/a><\/p>\n<p><a href=\"https:\/\/apps.apple.com\/us\/app\/johns-hopkins-health-plans\/id6792875570\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14322\" src=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2026\/08\/Icon-\u2013-App-Store.png\" alt=\"icon for Apple Store\" width=\"250\" height=\"84\" \/><\/a><\/p>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14322\" src=\"https:\/\/www.hopkinsusfhp.org\/wp-content\/uploads\/2026\/08\/Icon-\u2013-App-Store.png\" alt=\"icon for Apple Store\" width=\"288\" height=\"97\" \/><\/p>\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;15&#8243; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1787236954818{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;border-radius: 15px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Take a peek inside<\/h2>\n<p style=\"text-align: center;\">Here&#8217;s a short look at the experience we&#8217;re building.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;]<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/BqGizof5scE?si=gb0AzLXC4mHpwKLL\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe>[\/vc_column_text][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">What you see here is very close to what you&#8217;ll get. We may make some small changes as we finalize the experience for you.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Your plan, in your pocket<\/h2>\n<p style=\"text-align: center;\">The new mobile app puts the things you look up most just a tap away.<\/p>\n<p style=\"text-align: center; font-size: 13px;\"><em>The Johns Hopkins Health Plans app will serve multiple plans, but all information you see when you log in will be specific to you and your plan.<\/em><\/p>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;][\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Need help?<\/h2>\n<p class=\"has-text-align-center is-style-manual-breaks has-intro-font-size wp-block-paragraph\" style=\"text-align: center;\">We\u2019re here to help. Find answers to the most commonly asked questions.<\/p>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How do I create a member account?&#8221; css=&#8221;&#8221;]At the top of any page on this website, click <strong>Member Login<\/strong>, or go directly to <strong>register.jhhp.org\/member<\/strong>. Fill out all required fields and follow prompts to confirm your email address and set up an optional authentication method.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Does USFHP have a mobile app?&#8221; css=&#8221;&#8221;]Yes! You can download the <strong>Johns Hopkins Health Plans<\/strong> app in the <a href=\"https:\/\/apps.apple.com\/us\/app\/johns-hopkins-health-plans\/id6792875570\" target=\"_blank\" rel=\"noopener\">App Store<\/a> or on <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=org.jhhp.mbrp.prod.android\" target=\"_blank\" rel=\"noopener\">Google Play<\/a>. Sign in with the same username and password you use online. Nearly everything you can do on the website you can do in the app.<\/p>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;I didn\u2019t get my verification or password reset email.&#8221; css=&#8221;&#8221;]Check your spam or junk folder first. If it isn\u2019t there, confirm the email address on your account is spelled correctly \u2014 a single wrong character will send the message somewhere else. Customer Service can correct it for you at <a href=\"tel:8008087347\"><strong>800-808-7347<\/strong><\/a>.<\/p>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if I forget my password or get locked out?&#8221; css=&#8221;&#8221;]Select <strong>Forgot Password<\/strong> on the sign-in page and follow the prompts. If your account is locked after too many failed attempts, call Customer Service at <a href=\"tel:8008087347\"><strong>800-808-7347<\/strong><\/a>. We\u2019ll verify your membership before unlocking the account.<\/p>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I add a digital ID card to my phone\u2019s wallet?&#8221; css=&#8221;&#8221;]Not at this time, but we are developing this. Right now, you can view your digital ID card through your online account or the app. You can still show your card this way to your providers.<\/p>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How do I find a doctor?&#8221; css=&#8221;&#8221;]Log into your online account by clicking <strong>Member Login<\/strong> or visit <strong><a href=\"http:\/\/member.jhhp.org\" target=\"_blank\" rel=\"noopener\">member.jhhp.org<\/a>.<\/strong> Select <strong>Find a Doctor<\/strong> from <strong>Quick Actions<\/strong>, or go to <strong>Find Care<\/strong>. Enter your location and what you\u2019re looking for \u2014 a provider\u2019s name, a specialty, a hospital, or a facility.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Can I change my primary care provider (PCP)?&#8221; css=&#8221;&#8221;]Yes. There are two ways to do this:<\/p>\n<p><strong>Option 1: Quick Actions<\/strong><\/p>\n<ol>\n<li>From your Home Page, select <strong>Change PCP<\/strong> under <strong>Quick Actions<\/strong>.<\/li>\n<li>You&#8217;ll see a list of primary care providers near your home address who are accepting new patients.<\/li>\n<li>Once you find the PCP you want, click <strong>Select PCP<\/strong>.<\/li>\n<\/ol>\n<p><strong>Option 2: Find Care<\/strong><\/p>\n<ol>\n<li>Log in and go to <strong>Find Care<\/strong>.<\/li>\n<li>Open the provider&#8217;s profile.<\/li>\n<li>Select <strong>Request PCP Change<\/strong>.<\/li>\n<\/ol>\n<p>Either way, you&#8217;ll get a confirmation email and a notice in your account. The change generally takes 3\u20135 business days to process.<\/p>\n<p>You can also call Customer Service at <strong>800-808-7347<\/strong> or send us a secure message from your online account.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Where can I see what my plan covers?&#8221; css=&#8221;&#8221;]For coverage specific to you and your plan, log into your online account. Go to <strong>Coverage &amp; Benefits<\/strong>. Medical and prescription benefits each have their own page, and you can search by service or filter by category rather than reading through the full benefit schedule.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;How do I submit a claim for reimbursement?&#8221; css=&#8221;&#8221;]After logging into your account, go to <strong>Claims &amp; Costs<\/strong>, then <strong>Claims &amp; EOBs<\/strong>, and select the reimbursement link at the top of the page. Complete the form and attach proof of payment. You can check the status of past submissions from the same place.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;Can I get my Explanation of Benefits electronically?&#8221; css=&#8221;&#8221;]Yes. Log into your online account by clicking <strong>Member Login<\/strong> or visit <a href=\"http:\/\/member.jhhp.org\" target=\"_blank\" rel=\"noopener\"><strong>member.jhhp.org<\/strong><\/a>. Go to <strong>My Account<\/strong>, then <strong>Profile &amp; Preferences<\/strong>, and set your paperless preference. You can also apply it to covered dependents under 18.<\/p>\n<div id=\"highlighter--hover-tools\" style=\"display: none;\">\n<div id=\"highlighter--hover-tools--container\">\n<div class=\"highlighter--icon highlighter--icon-copy\" title=\"Copy\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-change-color\" title=\"Change Color\"><\/div>\n<div class=\"highlighter--icon highlighter--icon-delete\" title=\"Delete\"><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Can I send a message to Customer Service?&#8221; css=&#8221;&#8221;]Yes, if you prefer to send us a secure message instead of calling, log into your account. Go to <strong>Messages &amp; Notifications<\/strong>, then <strong>Message Center<\/strong>, and select <strong>New Message<\/strong>. Choose the topic closest to your question and write your message. You\u2019ll receive an email notification when a reply is ready. Don\u2019t use messages for medical emergencies \u2014 call 911 or go to the nearest emergency room.<br \/>\n[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1787237276959{padding-top: 1vw !important;padding-right: 3vw !important;padding-bottom: 1vw !important;padding-left: 3vw !important;background-color: #E5EAF0 !important;border-radius: 15px !important;}&#8221;][vc_column_text css=&#8221;&#8221; wpfox_keywords=&#8221;&#8221;] What you can do View, print, or replace your ID&#8230;<\/p>\n","protected":false},"author":15,"featured_media":14337,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-14324","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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