{"id":2850,"date":"2019-01-07T13:13:14","date_gmt":"2019-01-07T18:13:14","guid":{"rendered":"https:\/\/sandbox0.foxtrotdev.com\/?page_id=2850"},"modified":"2026-01-02T17:21:34","modified_gmt":"2026-01-02T22:21:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sandbox0.foxtrotdev.com\/?page_id=2850","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h5>Read below to learn more or ask questions at one of our <a href=\"\/prepare\/attend-a-qa\/\">Information Briefings<\/a>, hosted by Field Service Representatives who are Johns Hopkins USFHP members.<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;Is the US Family Health Plan TRICARE?&#8221;]Yes, it is a full TRICARE Prime<sup>\u00ae<\/sup> option. The Department of Defense has contracted with Johns Hopkins as a TRICARE Prime designated provider of the US Family Health Plan in this area. As a member of the Plan, you will receive all the benefits offered by TRICARE Prime, plus the medical expertise of Johns Hopkins Medicine at no extra cost. It has proven to be a winning combination \u2014 just ask our members.[\/vc_toggle][vc_toggle title=&#8221;Who is eligible for the Johns Hopkins US Family Health Plan?&#8221; css=&#8221;&#8221;]If you are a TRICARE-eligible active-duty family member, retiree, or a retiree family member, under age 65 and are registered in DEERS to receive military health benefits, you may be eligible to join today. See if you live in <a href=\"https:\/\/sandbox0.foxtrotdev.com\/plan\/coverage\/service-area\/\">our service area<\/a>.[\/vc_toggle][vc_toggle title=&#8221;When can I enroll?&#8221; css=&#8221;&#8221; el_id=&#8221;pcm&#8221;]<strong>Ready to enroll? <a href=\"https:\/\/sandbox0.foxtrotdev.com\/enroll-now\/\">Try our new online form <\/a><\/strong>for a quick, convenient way to start the process.<\/p>\n<p>You can enroll in Johns Hopkins US Family Health Plan during TRICARE\u2019s<sup>\u00ae<\/sup>\u00a0Open Season. This annual enrollment period\u00a0occurs each fall, beginning on the Monday of the second full week of November to the Tuesday of the second full week in December.<\/p>\n<p>You may be eligible to<strong>\u00a0enroll in Johns Hopkins USFHP outside of Open Season<\/strong>\u00a0if:<\/p>\n<ul>\n<li>You experienced a Qualifying Life Event. These events include a change in military status or a change in your family. You have 90 days from the date of your QLE to enroll.<\/li>\n<li>Current members who experienced a change in status (i.e. retired from active duty) within the past 12 months can re-enroll and be reinstated.<\/li>\n<li>You are currently enrolled in TRICARE Prime<sup>\u00ae<\/sup><\/li>\n<\/ul>\n<p><strong>Before you enroll, ensure DEERS information is current. Call\u00a0<a href=\"tel:8005389552\">1-800-538-9552<\/a>\u00a0or visit your nearest Military Pass &amp; ID Office.<\/strong>[\/vc_toggle][vc_toggle title=&#8221;Can I stay with USFHP after I turn 65?&#8221;]Members who joined USFHP before Sept. 30, 2012 can remain with the plan after they turn 65. View our <a href=\"https:\/\/sandbox0.foxtrotdev.com\/members\/my-benefits\/turning-65\/\">Turning 65 FAQ<\/a> for more information on how your USFHP coverage continues with Medicare enrollment.<\/p>\n<p>If you joined the plan on or after Oct. 1, 2012, you will be disenrolled automatically. Your TRICARE option will be TRICARE for Life (TFL), and you must enroll in Medicare to maintain your TRICARE eligibility.[\/vc_toggle][vc_toggle title=&#8221;What is an Open Season?&#8221; css=&#8221;&#8221;]Open Season is an annual period when you can enroll in a health insurance plan for the next year. With TRICARE, Open Season will occur each fall, beginning on the Monday of the second full week in November to the Tuesday of the second full week in December. <a href=\"https:\/\/sandbox0.foxtrotdev.com\/openseasonfaq\/\">Find out more about Open Season.<\/a>[\/vc_toggle][vc_toggle title=&#8221;Who provides my care?&#8221;]As a member of the US Family Health Plan, you can choose your very own personal primary care manager at any one of our locations. For specialty care you can also choose any of our local participating specialists and hospitals, including The Johns Hopkins Hospital.[\/vc_toggle][vc_toggle title=&#8221;I enrolled online through Beneficiary Web Enrollment (BWE) on the milConnect website and was auto-assigned a Primary Care Manager (PCM), how do I change it?&#8221; css=&#8221;&#8221;]Use our <a href=\"https:\/\/usfhp.healthtrioconnect.com\/public-app\/consumer\/provdir\/entry.page\" target=\"_blank\" rel=\"nofollow noreferrer noopener\">Find a Doctor<\/a> tool to choose your own PCM. Call the practice to verify that they take the insurance and are accepting new patients. Then call the USFHP Member Services at <a href=\"tel:8002315265\">800-231-5265<\/a> or login to <a href=\"https:\/\/sandbox0.foxtrotdev.com\/members\/healthlink-faqs\/\">HealthLINK@Hopkins<\/a> to change your PCM in the system.[\/vc_toggle][vc_toggle title=&#8221;How do I choose a Primary Care Manager (PCM)?&#8221;]You can find a PCM through our <a href=\"https:\/\/usfhp.healthtrioconnect.com\/public-app\/consumer\/provdir\/entry.page\">Provider\/ Doctor Directory Search<\/a>. This search tool allows you access to find a provider by location and provider type. For assistance using the Provider\/ Doctor Directory Search, a &#8220;Helpful Tips&#8221; guide is provided on the page as well.[\/vc_toggle][vc_toggle title=&#8221;What if I want to see a specialist?&#8221;]Talk to your PCM about your needs and request a referral to see a specialist. You will have a choice of seeing a network specialist in your community or selecting any participating world-renowned Johns Hopkins physicians.[\/vc_toggle][vc_toggle title=&#8221;What is Prior Authorization?&#8221; css=&#8221;&#8221;]Certain medical services and supplies require approval before they will be covered by your plan, such as specialty medical care, inpatient mental health treatment or inpatient substance-abuse treatment. Your Schedule of Benefits indicates which services, supplies or medications require prior authorization. All prior authorization requests are coordinated through your physician\u2019s office, so your provider must ask for and receive approval before you receive care. Johns Hopkins USFHP will review the service, drug or equipment to determine the necessity or appropriateness of the services being authorized. If prior authorization is not given, then coverage for care, services or supplies may be limited or denied. Any costs for denied services that were the result of an in-network provider failing to receive prior authorization are not your responsibility. For more information on prior authorization guidelines, refer to your <a href=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2026\/01\/usfhp-membership-handbook.pdf\" target=\"_blank\" rel=\"noopener\">USFHP Member Handbook<\/a>.[\/vc_toggle][vc_toggle title=&#8221;What is a Referral?&#8221; css=&#8221;&#8221;]A referral is a written order from your primary care manager (PCM) giving you permission to see a specialist or receive certain medical services. Before you can see a specialist and be covered for that care, you will need a referral from your PCM. For information on getting a referral for care, refer to your <a href=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2026\/01\/usfhp-membership-handbook.pdf\" target=\"_blank\" rel=\"noopener\">USFHP Member Handbook<\/a>.[\/vc_toggle][vc_toggle title=&#8221;What is a Site of Service?&#8221; css=&#8221;&#8221;]Site of service is a term used to indicate the facility in which you receive care. Many surgical procedures can be performed safely in an outpatient hospital setting, such as an ambulatory surgery center (ASC). Certain procedures require prior authorization when performed in an outpatient hospital setting. For information on covered outpatient services, refer to your <a href=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2026\/01\/usfhp-membership-handbook.pdf\" target=\"_blank\" rel=\"noopener\">USFHP Member Handbook<\/a>.[\/vc_toggle][vc_toggle title=&#8221;How do I find out more information about medication prior authorization?&#8221;]Some medications require prior authorization from our plan before they can be dispensed by your pharmacy. This helps us ensure that your prescriptions are medically necessary. To determine if a medication requires a prior authorization, use the <a href=\"https:\/\/www.express-scripts.com\/frontend\/open-enrollment\/tricare\/fst\/#\/\" target=\"_blank\" rel=\"noopener\">TRICARE Pharmacy Formulary Search Tool<\/a>. To initiate a prior-authorization for medications, your provider must complete and fax the Prior Authorization form to the Johns Hopkins Health Plans Pharmacy Review department at <strong>410-424-4037<\/strong>. Information about covered medications, medication prior authorization requirements and related prior authorization forms are available\u00a0<a href=\"https:\/\/sandbox0.foxtrotdev.com\/members\/my-benefits\/pharmacy\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.[\/vc_toggle][vc_toggle title=&#8221;How do I get a prescription filled?&#8221; css=&#8221;&#8221;]Your USFHP member ID card will be your prescription drug card. Just take it to the nearest Walgreens Phar\u00admacy or use our convenient mail order program. Find the Pharmacy Mail Service form in <a href=\"https:\/\/sandbox0.foxtrotdev.com\/members\/plan-documents\/\">Plan Documents<\/a>. When you travel you may use any Walgreens nationwide.[\/vc_toggle][vc_toggle title=&#8221;Can I still use military treatment facilities and pharmacies?&#8221;]No. Since the DoD will be paying the USFHP for all your care, including prescription drugs, you must agree to use the\u00a0USFHP\u2019s contracted pharmacy, Walgreens, and network providers while enrolled in the Plan \u2014 otherwise, the government would be paying twice. If you decide at some point to disenroll, you can resume full use of the military treatment facility, if available.[\/vc_toggle][vc_toggle title=&#8221;What about Emergency Care?&#8221; css=&#8221;&#8221;]Emergency care is covered wherever you are. In the area, out of state, even outside of the country, you\u2019ll have the security of knowing you are covered. Simply obtain the care you need and let us know as soon as possible. Emergencies that do not result in a hospital admission require a <a href=\"https:\/\/sandbox0.foxtrotdev.com\/plan\/benefits-costs\">copay<\/a> (for retirees only).[\/vc_toggle][vc_toggle title=&#8221;What is Urgent Care?&#8221;]Non-emergency medical care requiring prompt attention but may not require life-saving care from a hospital emergency room physician. Urgent Care is available after hours, weekends and holidays for minor health concerns, such as but not limited to: ear infections, sprained ankles, rashes, pinkeye, allergic reactions, respiratory infections, and cold, flu, and sinus symptoms.<\/p>\n<ul>\n<li><strong>Walk-in primary care<\/strong> &#8211; call your PCM before seeking care. Most PCM offices have evening or extended hours.<\/li>\n<li><strong><a href=\"\/plan\/coverage\/provider-network\/#prosdrcare\">Johns Hopkins OnDemand Virtual Care<\/a><\/strong> for no-appointment after-hours telehealth care.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Are all medical services covered?&#8221;]All TRICARE Prime benefits are covered, but some require prior authorization or have certain restrictions that are listed with the <a href=\"https:\/\/sandbox0.foxtrotdev.com\/plan\/benefits-costs\/\">benefits chart<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Where can I find a complete list of covered and non-covered benefits?&#8221;]The TRICARE manual contains comprehensive information about TRICARE Prime benefits. The manual is available at <a href=\"https:\/\/www.tricare.mil\/CoveredServices\/IsItCovered\" target=\"_blank\" rel=\"noopener\">www.TRICARE.mil<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Some of my family members need an interpreter when they see a doctor. Can you help?&#8221;]The Plan provides language and American sign language interpreters for medical appointments when your physician cannot provide this service.[\/vc_toggle][vc_toggle title=&#8221;What is care management and how can it help me?&#8221;]<a href=\"https:\/\/sandbox0.foxtrotdev.com\/health-and-wellness\/care-management\/\">Care management<\/a> is a free service that provides members with complex or chronic illnesses with ongoing support,<br \/>\nmonitoring, and even health coaches to help them understand and better manage their conditions. To speak to someone about this service, call a customer service representative at <a href=\"tel:4104244528\">410-424-4528<\/a> or toll-free <a href=\"tel:8008087347\">800-808-7347<\/a>.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Read below to learn more or ask questions at one of our Information Briefings, hosted by Field Service Representatives who are Johns Hopkins USFHP members. 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