{"id":345,"date":"2018-02-07T14:41:28","date_gmt":"2018-02-07T19:41:28","guid":{"rendered":"https:\/\/sandbox0.foxtrotdev.com\/?page_id=345"},"modified":"2026-02-26T16:12:30","modified_gmt":"2026-02-26T21:12:30","slug":"quality-improvement","status":"publish","type":"page","link":"https:\/\/sandbox0.foxtrotdev.com\/?page_id=345","title":{"rendered":"Quality Improvement"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1571836476985{padding-right: 40px !important;}&#8221;][vc_column_text]<\/p>\n<h2>Unmatched Dedication to Quality Improvement<\/h2>\n<p>The Quality Improvement (QI) department at Johns Hopkins Health Plans uses national measures and best practices to ensure that Johns Hopkins USFHP beneficiaries receive the highest quality health care services available. Our QI department uses key processes for analysis, strategy, implementation, monitoring, and reporting as an integral part of the internal QI process.[\/vc_column_text][vc_column_text]QI initiatives and projects are developed after careful consideration that includes the potential positive impact on beneficiary health outcomes. The progress of QI initiatives and projects is regularly evaluated and updated. The outcomes of all quality initiatives and studies are evaluated annually to identify any trends. In addition, results from the annual evaluation are used when setting objectives for the upcoming year.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>We received the highest possible ratings in key categories from the NCQA. *<\/h3>\n<p><strong>5 out of 5 for:<\/strong><\/p>\n<ul>\n<li>Rating of health plan<\/li>\n<li>Rating of care<\/li>\n<li>Rating of primary care doctors<\/li>\n<li>Rating of specialists<\/li>\n<\/ul>\n<p><em>*Johns Hopkins US Family Health Plan was rated 4 out of 5 overall in the 2025 NCQA Commercial Health Plan Ratings.\u00a0<\/em>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">QI initiatives are aimed at delivering continued improvement<\/h3>\n<p>[\/vc_column_text][vc_row_inner el_class=&#8221;equal-height-elements&#8221;][vc_column_inner offset=&#8221;vc_col-xs-12&#8243;][vc_column_text css=&#8221;.vc_custom_1519234547398{padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;background-color: #ebb700 !important;}&#8221;]<\/p>\n<div style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1352 \" src=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/ServiceExcellence.png\" alt=\"\" width=\"175\" height=\"175\" srcset=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/ServiceExcellence.png 300w, https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/ServiceExcellence-150x150.png 150w, https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/ServiceExcellence-125x125.png 125w\" sizes=\"auto, (max-width: 175px) 100vw, 175px\" \/><\/div>\n<h4 style=\"text-align: center;\">Service<br \/>\nExcellence<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1519234540209{padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;background-color: #ebb700 !important;}&#8221;]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1350 aligncenter\" src=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/QualityofCare.png\" alt=\"\" width=\"175\" height=\"175\" srcset=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/QualityofCare.png 300w, https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/QualityofCare-150x150.png 150w, https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/QualityofCare-125x125.png 125w\" sizes=\"auto, (max-width: 175px) 100vw, 175px\" \/><\/p>\n<h4 style=\"text-align: center;\">Quality of Care<br \/>\n&amp; Member Safety<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1519234531973{padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;background-color: #ebb700 !important;}&#8221;]<\/p>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1356 aligncenter\" src=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/BusinessProcessImprove.png\" alt=\"\" width=\"175\" height=\"175\" srcset=\"https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/BusinessProcessImprove.png 300w, https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/BusinessProcessImprove-150x150.png 150w, https:\/\/sandbox0.foxtrotdev.com\/wp-content\/uploads\/2018\/02\/BusinessProcessImprove-125x125.png 125w\" sizes=\"auto, (max-width: 175px) 100vw, 175px\" \/><\/div>\n<h4 style=\"text-align: center;\">Business Process<br \/>\nImprovement<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>2023 Quality Improvement Highlights<\/h3>\n<ul>\n<li>The highest possible percentile ranking (NCQA 90<sup>th<\/sup>\u00a0percentile) for the following Healthcare Effectiveness Data and Information Set (HEDIS<sup>\u00ae<\/sup>) measures:\n<ul>\n<li>Breast Cancer and Colorectal Cancer Screening; Diabetic HBA1c Control; Patients with Diabetes \u2013 Eye Exams; Controlling High Blood Pressure; and Psychosocial Care<\/li>\n<\/ul>\n<\/li>\n<li>USFHP received a 4.5 Health Plan Rating and accreditation SEAL from NCQA, becoming one of the top US Family Health Plans in the nation.<\/li>\n<li>Member rating of health plan, care, personal doctor, coordination of care and getting care easily exceeded the 90<sup>th<\/sup> percentile benchmark ranking from Quality Compass as measured by the annual member satisfaction survey.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1571836476985{padding-right: 40px !important;}&#8221;][vc_column_text] Unmatched Dedication to Quality Improvement The Quality Improvement (QI) department at Johns Hopkins Health Plans uses national measures and best practices to ensure that Johns&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4303,"parent":343,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-345","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality Improvement | Johns Hopkins US Family Health 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