{"id":9757,"date":"2023-01-25T11:01:20","date_gmt":"2023-01-25T16:01:20","guid":{"rendered":"https:\/\/sandbox0.foxtrotdev.com\/?page_id=9757"},"modified":"2026-07-22T14:40:32","modified_gmt":"2026-07-22T18:40:32","slug":"virtual-care-services","status":"publish","type":"page","link":"https:\/\/sandbox0.foxtrotdev.com\/?page_id=9757","title":{"rendered":"Virtual Care Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>MyTelehealth<\/h2>\n<p><em>(As of July 1, 2025, Johns Hopkins OnDemand Virtual Care is MyTelehealth. The service is the same, but now you will log in through Teladoc. If you already registered with OnDemand, your account should still work.)<\/em><\/p>\n<p>Medical concerns can happen at any time. Get non-emergency medical care from\u00a0<strong>6 p.m. to 8 a.m. on weekdays and<\/strong>\u00a0<strong>anytime on weekends<\/strong> with MyTelehealth.<\/p>\n<p>In minutes, MyTelehealth can connect you with a Teladoc health care provider for a video visit using your mobile device or computer \u2014 no appointment needed. Have your symptoms reviewed and get prescriptions as needed anytime you experience a minor care concern.<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.teladochealth.com\/\" target=\"_blank\" rel=\"noopener\">Start an online visit<\/a><br \/>\nCreate and account or log-in through Teladoc.<\/p>\n<h4>Why use MyTelehealth?<\/h4>\n<ul>\n<li>Care when your doctor\u2019s office is closed<\/li>\n<li>Short wait times<\/li>\n<li>No appointment needed<\/li>\n<li>Connect from anywhere in the U.S.<\/li>\n<\/ul>\n<h4>Use MyTelehealth for minor care concerns such as:<\/h4>\n<ul>\n<li>Allergies<\/li>\n<li>Cold and flu symptoms<\/li>\n<li>Bronchitis<\/li>\n<li>Poison ivy<\/li>\n<li>Pink eye<\/li>\n<li>Urinary tract infection<\/li>\n<li>Respiratory infection<\/li>\n<li>Sinus problems<\/li>\n<li>Ear infection<\/li>\n<\/ul>\n<p><strong><em>Note:<\/em><\/strong><em> For health concerns that occur Monday through Friday between 8 a.m. and 6 p.m., please contact your PCM to schedule an urgent primary care visit.<\/em><\/p>\n<p><strong>Do not use MyTelehealth for emergency medical matters. Call 911 if you are experiencing a medical emergency.<\/strong><\/p>\n<p><em>MyTelehealth care is available for adults and children ages 3 and older. Anyone under the age of 18 must be accompanied by an adult.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>OnDemand Virtual Care<\/h2>\n<p><strong>Johns Hopkins OnDemand Virtual Care<\/strong> connects you with a provider from <strong>6 p.m. \u2013 8 a.m. on weekdays<\/strong>, or <strong>anytime on weekends<\/strong>. OnDemand providers can review your symptoms, guide you on next steps, send prescriptions to your pharmacy, and communicate with your primary care manager. No appointment needed \u2013 just use your computer, tablet, or mobile device to connect with a provider in minutes. (For health concerns that happen from Monday \u2013 Friday between 8 a.m. and 6 p.m., please contact your PCM to schedule an urgent primary care visit.)<\/p>\n<p>Use this service for minor health concerns* such as but not limited to:<\/p>\n<ul>\n<li>Rashes<\/li>\n<li>Pinkeye<\/li>\n<li>Allergic reactions<\/li>\n<li>Respiratory infections<\/li>\n<li>Cold, flu, and sinus symptoms<\/li>\n<\/ul>\n<p>*NOTE: In a true emergency, do not use this service. Call 911 or go to the nearest emergency room.<\/p>\n<p>Create an account now, so you can connect right away if something comes up! Go to <a href=\"https:\/\/www.hopkinsmedicine.org\/ondemand\" target=\"_blank\" rel=\"noopener\">hopkinsmedicine.org\/ondemand<\/a> and get started.<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.hopkinsmedicine.org\/ondemand\" target=\"_blank\" rel=\"noopener\">Get Connected<\/a><\/p>\n<p><em>(Coming Soon: Johns Hopkins OnDemand Virtual Care will be MyTelehealth. The service will be the same, but now you log in straight through Teladoc. If you are already registered with OnDemand, your account should still work.)<\/em><\/p>\n<p>See what OnDemand Virtual Care users have to say:<\/p>\n<p>\u201cIt only took 3 minutes before I got connected to the doctor. It was fast, convenient, and equally effective as, but more efficient than, an in-person checkup. [My doctor] was very friendly and knowledgeable and he made me feel comfortable. Thank you!\u201d<br \/>\n\u201cVery fast and convenient.\u201d<br \/>\n\u201cThis was a great experience. The app was quick and easy to use and the physician was respectful and very helpful, thank you!!\u201d<br \/>\n\u201cThe doctor (on the west coast) was approachable and expert. He saved me a trip to the emergency room. Excellent!\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2><a id=\"uplift\"><\/a>UpLift for Timely Mental Health Care<\/h2>\n<p>UpLift is virtual mental health care that puts your needs first with easy scheduling, a greatly expanded network and personalized care options. In addition to the many mental health providers in the US Family Plan network, UpLift offers an extended network of available therapists and psychiatrists and matches your personal needs with the right care professional. With UpLift, you can schedule an appointment with a qualified clinician often as soon as the next day.<\/p>\n<p><strong>Mental and emotional health are just as important as physical health. When you need timely mental health care, UpLift offers:<\/strong><\/p>\n<ul>\n<li>Easy scheduling options<\/li>\n<li>Extended network of available therapists and psychiatrists<\/li>\n<li>Personalized search options to match you with the right care professional<\/li>\n<li>Appointments as soon as the next day, and no further out than two weeks<\/li>\n<li>Cost share for an UpLift provider is the same as in-network mental health care<\/li>\n<\/ul>\n<p><a class=\"button\" href=\"https:\/\/www.joinuplift.co\/\" target=\"_blank\" rel=\"noopener\">Join UpLift<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<em>Johns Hopkins Health Plans\u2019 contract with Uplift currently covers members in MD, VA, FL and Washington DC. We continue our efforts to expand coverage to all states where UpLift has a presence. Please check back routinely for an expanded list and updates.<\/em>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] MyTelehealth (As of July 1, 2025, Johns Hopkins OnDemand Virtual Care is MyTelehealth. The service is the same, but now you will log in through Teladoc. 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