{"id":12773,"date":"2025-09-01T21:32:37","date_gmt":"2025-09-02T01:32:37","guid":{"rendered":"https:\/\/sandbox0.foxtrotdev.com\/?p=12773"},"modified":"2025-10-20T09:36:00","modified_gmt":"2025-10-20T13:36:00","slug":"care-that-gives-comfort","status":"publish","type":"post","link":"https:\/\/sandbox0.foxtrotdev.com\/?p=12773","title":{"rendered":"Care That Gives Comfort"},"content":{"rendered":"

A USFHP Member Story<\/strong><\/p>\n

When a loved one faces a life-threating health emergency, the world can seem to turn upside down. This USFHP member recalls how our care team was there to help put things right.<\/em><\/p>\n

\u201cHe almost passed away a couple of times.\u201d<\/p>\n

U.S. Army retiree Staff Sargeant Brian Ferri recalls the turbulent moments of uncertainty when his husband George experienced a sudden health emergency last year. A former senior programmer analyst, SSG Ferri has been a John Hopkins US Family Health Plan member since 1994.<\/p>\n

For 35 pensive nights throughout George\u2019s care, SSG Ferri stayed at the hospital by his side. And nearly every one of those days, his care manager would check on him.<\/p>\n

\u201cI remember a care manager from USFHP called almost every day,\u201d SSG Ferri recalls, \u201casking how he\u2019s doing \u2014 what can they do. They lifted such a burden during the most stressful part of what we were going through.\u201d<\/p>\n

It can be hard for many of us to imagine the emotional turmoil when a loved one is on the edge of life \u2013 the anxiety, the uncertainty, the feeling of helplessness. Yet in the midst of this crisis, SSG Ferri found a great a sense of comfort, thanks to the unfailing support provided by his USFHP care manager.<\/p>\n

\u201cThey were amazing,\u201d SSG Ferri affirms. \u201cJust to have that care manager there overseeing everything, making sure that everything was being done properly, answering any questions. That was a huge comfort.\u201d<\/p>\n

Far more than a shoulder to lean on, USFHP care managers are trusted guides, working with members and their health care providers to assist with a range of needs including mental health, care after a hospital stay, medication management and more. From education and encouragement to direct, personal support, our care team is there to help.<\/p>\n

When SSG Ferri had to go to the Emergency Room himself, through the two nights he spent in the hospital and beyond, he experienced the same comforting coordination of care.<\/p>\n

\u201cEverything was taking care of,\u201d recalls SSG Ferri. \u201cThe bills were taken care of, the doctors were amazing \u2014 It was extremely seamless.\u201d<\/p>\n

From provider choices, to getting a referral, to billing and customer service, SSG Ferri reflects on more than three decades of USFHP membership typified by that same seamless care experience. For SSG Ferri, having a choice of doctors has been most important.<\/p>\n

\u201cThere\u2019s so many locations and doctors in the plan,\u201d SSG Ferri explains, \u201cI can\u2019t imagine going anywhere else. The options, I think, are just incredible.\u201d<\/p>\n

All of us, when faced with an unexpected health emergency, hope to receive the same hassle-free, high-quality care experienced by SSG Ferri and his husband. What truly sets USFHP apart, though, is the consistent service and genuine care members enjoy absent any such health emergency.<\/p>\n

\u201cThere\u2019s just so many good qualities of USFHP,\u201d SSG Ferri confides. \u201cI try not to take it for granted because I appreciate it so much. They just take care of things.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

A USFHP member recalls how our care team was there to help put things right.<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-12773","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nCare That Gives Comfort - Johns Hopkins US Family Health Plan<\/title>\n<meta name=\"description\" content=\"Kick-start your spring fitness program. 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