It\u2019s rare for someone to sit down and write a letter just to say, \u201cThank you.\u201d Our member, Patricia, did \u2014 and what she had to say about her US Family Health Plan service representative, Crystal Jones, was too meaningful not to pass along.<\/p>\n
With surgeries on the horizon, Patricia needed someone who could help coordinate her care between her providers and her plan to make sure she understood what was happening and that everything was in place.<\/p>\n
Crystal did exactly that \u2014 and then some.<\/p>\n
\u201cIt was clear that she saw me as more than just another beneficiary in the system,\u201d Patricia wrote. \u201cShe truly treated me as a human being.\u201d<\/p>\n
For the first time, Patricia felt she had someone in her corner. \u201cI had no idea what was happening between my doctor\u2019s office and the insurance company,\u201d Patricia wrote, \u201cbut Crystal took the time to walk me through the entire process. She explained the issues, potential resolutions and timelines in a way that made sense.\u201d<\/p>\n
\u201cWhat really sets Crystal apart is how she went to bat for me,\u201d Patricia wrote. Working directly with Patricia\u2019s medical team, Crystal resolved the billing disputes and ensured everything was aligned in time for Patricia\u2019s surgeries. \u201cHad she not taken such initiative, my treatment \u2014 and my future \u2014 would have taken a very different and potentially devastating course.\u201d<\/p>\n
Crystal doesn\u2019t see what she did for Patricia as going above and beyond. \u201cWhen I speak with our members I always remember: If it weren\u2019t for their sacrifice and service, we wouldn\u2019t have the freedom we do today,\u201d she says. \u201cThey are an extra special group of people that deserve our best service.\u201d<\/p>\n
At Johns Hopkins US Family Health Plan, stories like Patricia\u2019s are both a source of immense pride and a reminder of why we do what we do. We thank Patricia for sharing her story.<\/p>\n","protected":false},"excerpt":{"rendered":"
It\u2019s rare for someone to sit down and write a letter just to say, \u201cThank you.\u201d Our member, Patricia, did \u2014 and what she had to say about her US…<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-13853","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"\n